{ "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is the difference between a rule-based and AI chatbot?", "acceptedAnswer": { "@type": "Answer", "text": "Rule-based follows decision trees; AI chatbots use NLP to understand and respond to free-form input." } }, { "@type": "Question", "name": "Can chatbots replace human sales?", "acceptedAnswer": { "@type": "Answer", "text": "They qualify and route; complex deals still need human conversations." } }, { "@type": "Question", "name": "What are popular chatbot platforms for B2B SaaS?", "acceptedAnswer": { "@type": "Answer", "text": "Drift, Intercom, HubSpot Chat, and Qualified." } } ] }
Definition

What Is a Chatbot on a Website?

An automated conversational interface embedded in a website that interacts with visitors in real time to answer questions, qualify leads, or route users to the right resources.

Related Terms

Lead Generation

Conversion Rate

UX

Integration

Above the Fold

Example

A SaaS website uses an AI chatbot (Drift or Intercom) to qualify inbound visitors by asking about company size, use case, and timeline before routing to sales.

Synonyms:

Conversational AI, Live chat bot, AI chat

Acronyms:

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